Shipping & Delivery
Welcome to ElevenOra - Your Ultimate Shopping Destination
Free Shipping on Orders Over $129!
Fast and Reliable Shipping
At ElevenOra, we understand that timely delivery is essential. That's why we've partnered with trusted delivery services like UPS, FedEx, DHL, and USPS to ensure your orders reach you safely and efficiently. While we strive for a seamless shopping experience, please be aware that unexpected factors may occasionally affect delivery times.
Track Your Order
Curious about your order's status? Keep an eye on its journey through our "Track Your Order" page. Plus, we'll keep you in the loop with regular email updates, including tracking numbers and inventory notifications. For any inquiries or assistance, reach out to our dedicated customer service team at support@elevenora.com. Expect a response within 24-48 hours - we're here to help!
Stay Connected with Mobile
We recommend providing your mobile number during checkout. This helps ensure smooth delivery. Please keep your mobile unblocked, as it can expedite the process further.
Estimated Delivery Times
The delivery timeline is divided into two phases:
Processing Time: Allow 1-5 business days for order preparation. Processing time may vary depending on product categories and order volumes.
Shipping Time: Expect shipping time is based on your selected logistics method and delivery address.
Total Delivery Days = Processing Time + Shipping Time
Global Shipping
We partner with trusted international carriers to ship your orders securely and efficiently. Delivery times vary by destination:
|
Country
|
Estimated Shipping Time (Business Days)
|
Carrier(s) Used
|
|
United States
|
7–10 days
|
USPS, DHL, YWE, GOFO, UniUni, etc.
|
|
Canada
|
8–12 days
|
Canada Post, YunExpress
|
|
Australia
|
6–8 days
|
Australia Post
|
|
United Kingdom
|
6–8 days
|
Royal Mail, Yodel
|
|
Germany
|
7–10 days
|
DHL, Hermes
|
|
France
|
7–10 days
|
Colissimo, La Poste
|
|
Mexico
|
8–12 days
|
Estafeta, Correos de México
|
Note: The shipping estimates above are for reference only. Actual time may vary and can be tracked using your shipment number.
Lost or Stolen Packages
If you suspect your package is lost or stolen, or if it's marked as delivered but hasn't arrived, please contact us within 10 days to initiate a claim. We'll guide you through the claims process with the carrier. Keep in mind that claims may take up to 30 days to resolve, depending on the carrier's procedures. Important: ElevenOra cannot be held responsible for packages confirmed as delivered by the carrier, and we do not issue refunds or credits for such cases.
Out of Stock Items
In case your order includes out-of-stock items, we'll promptly ship the available items and notify you via email about the out-of-stock items.
Shipping Costs
Shipping fees are based on your order value, which affects the package's weight:
Order value less than $129: Shipping Cost $12.99
Order value $129 or more: Enjoy FREE SHIPPING!
We encourage you to consider orders over $129 to qualify for free shipping and maximize your savings. Please note that specific heavy products like tactical vests and select boots may have different shipping charges, as specified on their product pages.
Thank you for shopping with ElevenOra. We're dedicated to making your shopping experience exceptional!
